Refund & Cancellation Policy

1. Table Reservations

(e.g., Unlimited Breakfast, Unlimited Lunch, Happy Hour)

• Cancellation Window: Must cancel at least 1 day in advance or a minimum of 6 hours before booking time.
• No-Show Policy: Tables will be released if not arrived within 20 minutes without notice.
• Repeated no-shows may lead to restrictions on future bookings.
• Advance Payment (If Applicable):
• Fully refundable if canceled at least 24 hours before the reservation.
• Non-refundable if canceled less than 24 hours before the reservation.

2. Advance Table Bookings and Pre Paid Offer reservations

(e.g., Unlimited Breakfast, Unlimited Lunch, Happy Hour)

• Advance Deposit Requirement: 50% at the time of booking. Remaining 50% must be paid again the bill.
• Cancellation & Refund Policy:
• 100% refund if canceled 24 hours or more in advance.
• 50% refund if canceled 12 hours in advance.
• No refund for cancellations made less than 24 hours before the event.
• Refunds processed to the original payment method within 5–7 business days.

3. Private Dining & Group Celebrations

(e.g., birthdays, anniversaries)

• Advance Deposit Requirement: 30% at the time of booking.
• Remaining 70% must be paid before the event starts.
• Cancellation & Refund Policy:
• 100% refund if canceled 48 hours or more in advance.
• 50% refund if canceled 24–48 hours in advance.
• No refund for cancellations made less than 24 hours before the event.
• Refunds processed to the original payment method within 5–7 business days.

4. Banquet Bookings

• Advance Payment: 50% at the time of booking.
• Remaining 50% must be paid before the function starts.
• Cancellation Policy:
• Advance payment is non-refundable.
• Issued as a credit note valid for 60 days (adjustable against future bookings).
• No cash or bank refund will be provided.

5. Online Orders (If Applicable)

• Orders can be canceled within 10 minutes, subject to kitchen confirmation.
• No refund once the food is prepared or dispatched.
• If we make an error or quality issue occurs, a full refund or replacement will be offered.

6. Refund Process

• Refunds will be made to the original mode of payment.
• Processing time: 5–7 business days.